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Billing & Subscription

Pricing, invoices, and managing your subscription.

Pricing Tiers

FeatureLiteProEnterprise
Monthly Price£49/month£199/monthFrom £500/month
Trial / Guarantee14-day free trial14-day free trialCustom terms
AccessSelf-serveSelf-serveDirect conversation
Team Members3 usersUp to 10Unlimited (multi-office)
ProjectsUnlimitedUnlimitedUnlimited
The Frame✓✓✓
The Channel✓✓✓
The Landscape✓✓✓
The Proof✓✓✓
Pitch Flow (5-step cascade)-✓✓
The Prototyper-✓✓
The Estimator-✓✓
SupportEmailPriority emailDedicated support
OnboardingSelf-serveSelf-serve + walkthroughsWhite-glove onboarding + training
Custom Integrations--✓

All subscriptions are monthly. There are no annual plans. A work email address is required for both Lite and Pro. Enterprise pricing is tailored to your agency's size and needs. Contact us to discuss.

Payment Methods

We accept all major credit and debit cards via Stripe:

Invoices & Receipts

Invoices are sent automatically to the workspace owner's email after each payment. All invoices include:

Need a past invoice? Email support with your workspace name.

VAT

VAT is charged at 20% for UK customers. EU customers with a valid VAT number can request VAT exemption by providing their VAT ID before payment.

Upgrading to Pro

  1. Go to Workspace Settings in the Hub
  2. Click "Upgrade to Pro"
  3. Enter payment details
  4. Pro features unlock immediately

When upgrading mid-cycle, you'll be charged a prorated amount for the remainder of your billing period.

Downgrading to Lite

To downgrade from Pro to Lite:

  1. Email support with your workspace name
  2. We'll schedule the downgrade for your next billing date
  3. You keep Pro access until then

Note: Downgrading removes team member access (Lite supports up to 3 users). Ensure you've exported any shared work first.

Cancellation

To cancel your subscription:

  1. Email support with your workspace name
  2. We'll confirm cancellation and your final billing date
  3. You keep access until the end of your paid period
  4. Your data remains available for 30 days after cancellation

Refunds and Trial

Lite: Comms Threader Lite includes a 14-day free trial. Your card is not charged until day 15. Cancel any time before day 15 at no cost. No refunds are offered after the trial period ends, but you keep access until the end of your current billing month.

Pro: Comms Threader Pro includes a 14-day free trial. Your card is not charged until day 15. Cancel any time before day 15 at no cost. No refunds are offered after the trial period ends, but you keep access until the end of your current billing month.

Enterprise plans have custom terms agreed during onboarding.

Billing Questions?

Email support with:

Manage Subscription